FAQ and Store Policies

How long will my order take?

Most of our items are custom made. Depending on what is ordered (t-shirts, tumblers, keychains and badges, or glitter gel pens), processing times can vary. Please see below for an estimated processing timeframe. Due note that this does not include holiday and/or sale peeks.

  • T-shirts:7-15 days 
  • Tumblers: up to 21 days. This allows tumblers to dry before shipping.
  • Keychains/Badges: 5-7 days
  • Glitter Gel Pens: 2-5 days ( ready to sell); 5-10 days custom orders

What is the difference between processing time and shipping time? 

Processing time does not include shipping time. Processing time includes the time it takes to custom make an order. 

Shipping time includes how long the carrier takes to ship your item. Shipping timeframes can be affected due to the pandemic. We ship with USPS, which usually takes 2-7 days to ship. Due note that we are not responsible for how the carriers choose to ship your order. 

How much do you charge for custom orders?

Prices for our handmade products vary. You may contact us by clicking HERE or clicking on the "Contact Us" tab on the website for detailed pricing.

Do you have a store front or a store location?

At this moment, we are an online based store. 

 How can I contact your store?

You may contact us by clicking HERE or clicking on the "Contact Us" tab on the website. If your preferred method is through mail, you may write to us at:

P.O. Box 934462; Margate, Florida 33093

Can I get a refund or exchange?

Due to the nature of our products being handmade, we do not offer any exchanges or refunds. 

How can I cancel an order/make changes to an order?

To cancel an order or make changes to an order, we must receive 24 hours notice from the time the order was placed. You may contact us via email at loveonashirt@gmail.com or by clicking HERE.

Do you have a social media account?

Yes, we do! Our social media accounts are listed below.

  • T-shirts: IG @loveonashirt  FB: Love on a Shirt, LLC
  • Tumblers/Keychains/Badges: IG @classycupsbymrsstill  FB: ClassyCupsbymrsstill
  • Men's Apparel: IG @_kinglyapparel FB: Kingly Apparel